If that doesn't help, try booting the system into Safe Mode ( ) and check how it works there.Also, try disabling "Automatic graphics switching" from System Preferences (Click Apple menu > System Preferences and click Energy Saver). Try turning off GPU Performance under Preferences > Performance.You can also take a backup of the folders in case you want to. **Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. Please try resetting the preferences once.I would request if you can try following these steps and share your observations: You may also try to reboot your machine in safe mode and see how the app is responding there. old folders and Illustrator will recreate new folders with default settings. This way all your old settings will be saved in. ** Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. Launch Illustrator from the Creative Cloud.
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